DARKBEAM product & order help
Find practical DARKBEAM help for choosing a configuration, locating an order and caring for portable lights.
Start with your model.
Keep the name, wavelength, pack count and order details together. Similar-looking lights can use different batteries, charging connections or controls. A photograph of the label and package can help you identify the version.
I need help with an existing order.
Open the order in the account used at checkout. Review the delivery, return or product-support options shown for that order. The seller and the terms attached to the selected offer determine the available next steps.
Where are delivery and return terms shown?
Check the selected offer before completing a purchase. Delivery estimates, destinations, fees and return eligibility can vary by seller, product and location. Keep your order confirmation.
My light will not switch on.
Check the correct battery orientation or charge according to the model instructions. Inspect for damage and confirm the intended control sequence. Do not improvise a battery substitution or open a damaged rechargeable cell. If the problem remains, use the product-support option associated with your order.
Which UV wavelength should I choose?
Read the 365nm versus 395nm guide , then compare filtering, size and charging on the selected model.
Can I use an infrared light on its own?
Infrared illuminators need compatible receiving equipment. They do not provide ordinary visible walking light. Check your device instructions and carry a separate white light.
Questions about this website?
Use the contact address in the footer for collection or website questions. Do not send passwords, payment-card details or other sensitive account information. For an order action, begin in the account used for that purchase.